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Web hosting Domain and DNS questions.

Domain / DNS Questions


How do I perform a ping using Windows?


1- Click on Start
2- Select "Run."
3- Type "cmd" or "command" and press "Ok"
4- You should see the following line: C:Documents and SettingsUser>. Type: "ping" and press enter
5- You should get a result like this:
C:Documents and SettingsUser>ping

Pinging [] with 32 bytes of data:

Reply from bytes=32 time<1ms TTL=62
Reply from bytes=32 time=1ms TTL=62
Reply from bytes=32 time<1ms TTL=62
Reply from bytes=32 time<1ms TTL=62

Ping statistics for
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 1ms, Average = 0ms



What Name Servers Should I Use for My Domain?


Your Domain Name Registrar must be given the necessary information to redirect traffic to your new location.

You will need to provide the Nameserver information to your registrar to transfer.



How do I 'unpark' or remove a Parked domain?


1. Login to cPanel
2. Click on "Parked Domains"
3. Select the domain you would like to remove or 'unpark' from the drop-down menu near the bottom of the page and click "REMOVE DOMAIN!"



I want to make my Addon Domain my Main Domain or Change my site name, can this be done?


When a hosting account is created your file structure becomes reliant upon your domain name. Your MAIN domain or the Initial Domain you signed up under is the root of your account structure. All things in your account: emails, ftp accounts, cpanel login etc depend on this domain name.

When you rename your main domain on the account to be something else like to be some hosting companies run a utility that literally must recreate your account on the servers.

Renaming your account will blow away the account on the server and reinstall it fresh. The site should be down for about 5 minutes during this process. This will wipe all files, addons, parked domains, sub domains, fantastico installations, email accounts, forwarders, email filter configurations, MS Frontpage settings, databases, and all dns entries except the new main domain on the account.. However, this will NOT affect the Domain Registration for any domains.

This means you will need to reload your entire site, recreate your emails, ftp accounts put back any Parked Domains, Addon Domains and Sub Domains etc.

Your hosting will literally be set back to day one with nothing in it at all. They usually cannot restore from your previous backups.



What if I do not want to or cannot transfer my registration?


You don't have to transfer your domain registration to your hosting company in order to host with them.
You can log into your registrar and just change the DNS/Name Servers and leave the registration where it is.

Once you have made this change it will take 24-48 hours for propagation and your site will be live.



How do I modify my name servers? I did not buy my domain from my hosting company and haven't transferred the registration either.


You need to contact your Registrar (the company you bought your domain name from). And let them know you need to change your name servers to the ones provided by your new hosting company. Most registrars allow you to make the changes yourself online. If you know your login and username to their site make the changes yourself and 24 to 48 hours later the domain name will be pointing to your hosting account. You may have an email from your registrar from when you first bought the domain name. This usually contains the information needed to change the name servers, or just give them a call.



Once I Register a Domain, How Long Does it Take to Become Active?


After registering a domain, it typically takes between 24 and 72 hours for your domain to show up in the registry database and for the information on the new domain to propagate to all the root DNS servers. It takes some time to propagate to other databases.



How do I perform a trace route to my domain/ip?


Traceroute (tracert) works by sending a packet to an open UDP port on a destination machine. For the initial three packets, traceroute sets the TTL (see explanation of TTL) to 1 and releases the packet. The packet then gets transferred to the first router (completing the first hop), and the TTL gets decremented by the router from 1 to 0. The router then discards the packet and sends off an ICMP notification packet to the original host with the message that the TTL expired from the router. This tells tracert what the first hop is and how long it takes to get there. Traceroute repeats this, gradually incrementing the TTL until a path to the remote host is traced and it gets back an ICMP Port Unreachable message, indicating that the remote host has been reached.

Response times may vary dramatically because the packet is crossing long distances, other times the increases come from network congestion.

For Example:

C:> tracert


C:> tracert

will show:

Tracing route to []

over a maximum of 30 hops:

1 <10 ms <10 ms <10 ms []
2 <10 ms <10 ms <10 ms []
3 <10 ms 10 ms <10 ms []
4 <10 ms 10 ms <10 ms []
5 <10 ms 10 ms 10 ms []
6 * * *
7 50 ms 61 ms 60 ms 198.ATM7-0.XR2.TOR2.ALTER.NET []
8 50 ms 60 ms 60 ms 194.ATM7-0.GW1.TOR2.ALTER.NET []
9 50 ms 70 ms 60 ms []
10 61 ms 60 ms 60 ms []
11 60 ms 70 ms 70 ms
12 60 ms 81 ms 70 ms []
13 70 ms 70 ms 80 ms []

Trace complete.

Note the asterisks on line six. This can indicate that a response wasn't received. Some routers do not issue TTL-expired ICMP messages.

>>>>>How to use Traceroute<<<<<

****Windows Environment****

Traceroute can be accessed at a DOS or command prompt. An Internet connection must already be established.


Click on Start > Programs > DOS Prompt (Windows 95-98) or Command Prompt (NT). In a Windows 2000 or XP environment, click on Start > Run. Type command into the dialog box, then click OK.

In the resulting command line window, type tracert hostname, where hostname can be a domain name, a machine name or an IP address.

Press Enter.

For example:

C:> tracert

****Mac OS X Environment****


Double-click the Hard Drive icon > Applications folder > Utilities folder > Network Utility program.

Select the Traceroute tab and enter the hostname, where hostname can be a domain name, a machine name or an IP address.

Press Enter.

****Novell Environment****


At the System Console screen, type load iptrace hostname, where hostname can be a domain name, a machine name or an IP address.

Press Enter.

****Linux/UNIX Environment****


Launch a command line interface (will vary depending on the operating system distribution).

In the resulting command line window or screen, type traceroute hostname, where hostname can be a domain name, a machine name or an IP address.

Press Enter.

For example:

[sygny@linuxbox /home]# traceroute

>>>>Additional Traceroute Commands<<<<

These extra commands will work in any environment except for the Novell operating system.


To stop traceroute, type Ctrl-C.

To print the results of traceroute to a text file on a local drive, add > textname.txt to the command:

For example:

tracert > tracert.txt

will save the results to a tracert.txt file located on the primary hard drive.

To append the results of more than one traceroute to the same text file on your local drive add >> tracert.txt to the command:

For example:

tracert >> tracert.txt

will save the results to the same tracert.txt file located on the primary hard drive.



Can I have multiple domains pointing to my site or to a directory on my site?


Yes. You can have multiple domains point to the same site or to a directory on your site. When you sign up, just choose the main domain you want to use, and later you can login to the control panel and add the other domains through the addon domains section of the control panel.

Also, before adding on the extra domains, make sure that you have pointed them to the appropriate name servers with your registrar, and allow them sufficient time to propogate across the internet.

Example 1. is your main domain. You also own, and you would like it pointed to This is called a 'parked domain', and can be set up through the 'parked domains' manager in your control panel.

Example 2. is your main domain. You also own, and You would like forwarded to These two domains would be set up as 'addon domains' through the 'addon domain manager' in your control panel. Finally, you would set up a 'redirect' through the control panel, to point to



What is the difference between a domain and web hosting?


Registering your domain gives you sole ownership and rights to the name of your site. No one else has access to the actual name of the domain and it is taken off the market.
However, just because you own the domain doesn't mean you've got a server configured to serve a web site at that domain or to handle email for that domain.

Web hosting provides that server, its network connection, its configuration, and its upkeep. You just need to upload your site to the server and configure your email via an online account control panel.



What are parked domains?


Parked domains are basically an alias domain name to your master domain, it will be pointing to the same webpages as your master domain is pointing to.
For example:- and is pointing to the same webpage "index.htm"



Understanding the Domain Name Transfer Process


Your Domain Name Registrar maintains information relating to who your Web hosting provider is for your Web site. When you change hosting companies, your Domain Name Registrar must be given the necessary information to redirect traffic to your new location. There are dozens of Domain Name Registrars and they all have different procedures to complete the process.

To expedite the transfer of your domain to your preferred Web hosting provider, simply contact your Domain Name Registrar and request a technical contact change. Ensure you have the below information handy when speaking to your Domain Name Registrar support team.

Once you have completed the transfer process with your registrar, it may take up to 7 business days for your new information to be fully recognized across the Internet.



What is meant by "free" domain?


Some hosting companies offer a free domain when you sign-up. The free domain must be the main domain on your account, which is the domain that you sign up with. You can get the free domain in one of two ways. You can:

1. Sign up for hosting using a new domain.

2. Sign up for hosting using your existing domain and then pass the registration of the domain to your new hosting company. They will usually keep it registered for you for free from that time on.



How do I flush my DNS cache using Windows?


1- Click on Start
2- Select "Run."
3- Type "cmd" and press "Ok"
4- You should see the following line: C:Documents and SettingsUser>. Type: ipconfig /flushdns
5- You will see a message containing the following:
"Windows IP Configuration
Successfully flushed the DNS Resolver Cache."

6- Type "exit" and press enter.
7- Your DNS cache has been successfully refreshed.



I have setup a pointed/addon domain, where should I upload the files for this domain ?


After you have setup the addon/pointed domain, there will be a sub-folder created in your "public_html" folder (i.e. "/public_html/addon_domain_foldername"), you will have to upload your files for this pointed/addon domain to the subfolder created.



How do I setup an addon domain or parked domain in my hosting account?


To Addon or Park a domain please perform the following steps:

1- Login to cPanel
2- Click on "DOMAIN MANAGER"
3- Click on the "HOSTING" tab at the top of your screen(if you're not automatically directed there)
4- Look for the paragraph that states:

"The following list is used to manage the use of domains currently assigned to your cPanel account. Click here to assign another domain to your cPanel hosting."

Click on the text "Click here" as requested in that paragraph

5- Carefully read and follow the instructions given on that page

NOTE - Remember the domain will not work through servers until the name servers are pointing to your hosting nameservers.



Can I make subdomains for my addon domains on the account?


Subdomains may be created for addon and parked domains, using the subdomain manager. Some hosting companies do not, however, allow sub-subdomains such as



What is a domain name?


A domain name is a human readable and memorable representation of an IP address. Internet is a network of computers connected together and capable of communicating to each other using a network protocol called TCP/IP. In order for the machines to identify themselves, these machines are assigned a numeric value called an IP address (ex: As it is not possible to remember all those numbers for all the different sites, a concept of domain name was introduced. How this is accomplished is ? when some one types in a domain name like, then the browser communicates with a root domain name server that acts as a dictionary and provides the IP like Then the browser can use that IP to communicate to the website.



What is an addon domain?


An addon domain is what we call a domain that is added onto your account after signing up for an account that will have a completely separate website setup for it. The addon domains are set up similar to subdomains internally but externally they appear as completely separate domains. Each of these domains must be registered.
Addon domains are setup as a subdirectory of the main domain:

/public_html <=folder for main domain's files
addondomain1 <=folder for's files
index.html <=homepage for
addondomain2 <=folder for's files
index.html <=homepage for
index.html <=homepage for main domain



I need an EPP authorization code to transfer my domain to another registrar.


You can access your EPP (authorization) code from your control panel:

Log into your control panel => Account & Domain Management => Domain Manager => Edit Public Information (blue circle with pencil) => Retrieve EPP Code

This will reveal the EPP code for you to use throughout the transfer process of your domain to another registrar.



I tried to park a domain through the control panel, but it does not allow me to, what is wrong?


Most likely you have not yet change the nameserver record for the domain you wish to park, or you have just change it and the ISPs have not yet picked up the change



I have already parked the domain, but it does not seem to be functioning, what is wrong?


If you have just setup the parked domain, allow about an hour or two for it to propagate to the master DNS server, once the change is captured, the parked domain will be functioning as it should.



How do I setup parked domain?


To setup a parked domain, first set the nameserver for the domain you wish to park to those provided by your hosting company.

When the domain has resolved to the server (generally takes about 24-48 hours for the ISPs to completely pickup the change), you can then login to your hosting account control panel and choose "parked domains" option to park the domain onto your main domain.



I am trying to transfer a domain(s) from my current registrar. When I fill out the transfer form I cannot get beyond step 2/4. There does not seem to be any "submit" or "next" button. Am I doing something wrong?


You must supply the EPP/Auth Code for your domain from the losing registrar, step 2/4 is where you enter your codes.

At the top of your screen you will see an empty box that you must type the EPP/Auth code in, this is the code that your current registrar should have supplied you with when you unlocked your domain with them. If they did not supply it to you automatically you will need to request it as not all registrars do this as an automatic system function.

* This code is usually only good for 24-48 hours but may be good for up to 30 days. If expired you will need to obtain another one from them.

When you place the EPP/Auth code in the vacant box you will press the button that says:


Once you have done this then you will receive a second code, this one is from the new registrar.
You will then enter the code sent you in the box and check the remaining info on the page to make sure it reflects accurately.

If everything appears in order then at the bottom of the screen you will get the option to continue to step 3/4



I'm Getting the Message There is No DNS Entry When I Got to My Domain Name?


If you receive the message "There is no DNS entry for", there are several possible explanations:

See if you can access your site using the IP address. (If you do not know your IP address, you can find this information in your account setup letter) If you are able to get to your website with the IP address/~username, then the domain name is either not active or not yet propagated.

For a NEW domain, it may take up to a few days for the name to be released by OnlineNIC and propagated to DNSs (Domain Name Servers) throughout the Internet. (Foreign domains and transfers take longer).

If it is an older domain that has previously been reachable, the name may be on hold for non-payment through your domain registrar. Please contact your domain registrar directly to determine the reason the name is on hold.

You can check the status of your domain name by doing a "whois" at:

If you can reach the site with the IP address and you know it has been more than 72 hours since the name was released try the following:

Clear your browser cache and try again.

If you are using Netscape Navigator, first select Options | Network Preferences, then choose the Cache tab. Click on the buttons "Clear Memory Cache Now" and "Clear Disk Cache Now" and OK, then click Reload.

For Internet Explorer Select View | Options, then the Navigation tab and click "Clear History" and OK, then click Refresh.

Note: Netscape may require manually clearing the cache. With Windows Explorer find the Netscape folder (e.g. C:Program FilesNetscapeNavigatorCache - then highlight and delete the files in the Cache folder - then click on Reload)

If you know that others are able to reach the site with the domain name but you can't (even after clearing the Cache), contact your local ISP. They may not have updated their DNS records.

If you are still unable to reach it after all of these steps, contact your hosting Support Team for assistance. Be sure to describe all the steps you have already taken. 



How do I modify my name servers? I purchased my domain through my hosting provider.


To update the name server information, please follow these steps:
1- Login to you cPanel.
2- Click on the Domain Manager icon.
3- Click on the pencil icon under Options next to the domain you want to change.
4- Click on the "Other Operations" link. This will allow you to login to your account with Wild West Domains.
5- Using the Username and Password provided at the top of browser window, follow the directions to activate your account with them and change your name servers.